Poshmark is hiring Chargebacks Associate

Responsibilities:

•  Effectively review, analyse and resolve disputes
• Investigate and monitor disputed transactions for possible fraudulent behaviors and patterns
• Provide an in-depth analysis of chargebacks in order to help us evaluate the risk involved
• Identify tactics that can prevent and reduce claims
• Support any new initiatives 
• Evaluate and help identify potential issues that may impact workflow
• Collaborate with a cross-functional team to implement prevention measures
• Interact with the Poshmark community about sensitive issues in a very professional manner 

6-Month Accomplishments:

• Familiar with various Chargebacks processes and procedures
• Monitor, investigate, and resolve disputes effectively
• Analyze situations, issues and emerging risks
• Proactively communicate the identified trends, patterns and risks with peers 

12+ Month Accomplishments:

• Complete and exceed all 6-month responsibilities
• Manage multiple tasks and priorities independently
• Help the team members as a subject matter expert
• Forecast chargeback liability based on the metrics
• Work on a few ongoing projects at a time

Desired Skills:

• Minimum 0-1 year’s experience in the dispute process. Fresher’s can apply
• Excellent verbal & written communication skills 
• Highly motivated, team and customer focused mindset
• Strong management, analytical and problem solving skills
• Detail Oriented- Exercise extreme attention to detail; be accurate, organized and productive
• Good Judgment - Exercise critical thinking, analyzeand take ownership of outcome
• Ability to make critical decisions based on limited information
• Passionate about community & helping our users
• Collaborative personality